The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results tải về miễn phí cuốn sách

Trên trang này chúng tôi đã thu thập cho bạn tất cả các thông tin về The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results sách, nhặt những cuốn sách, bài đánh giá, đánh giá và liên kết tương tự để tải về miễn phí, những độc giả đọc sách dễ chịu. The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: -  Make the employee experience a core part of your strategy -  Understand employee expectations and bridge the “Expectation Gap” -  Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence -  Build an employee-employer partnership in creating something extraordinary -  Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. Cổng thông tin - Thư viện Sách hướng dẫn hy vọng bạn thích nội dung được biên tập viên của chúng tôi thu thập trên The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results và bạn nhìn lại chúng tôi, cũng như tư vấn cho bạn bè của bạn. Và theo truyền thống - chỉ có những cuốn sách hay cho bạn, những độc giả thân mến của chúng ta.

The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results chi tiết

• Tác giả: Tracy Maylett Matthew Wride
• Nhà xuất bản: Wiley
• Ngày xuất bản:
• Che: Bìa cứng.
• Ngôn ngữ:
• ISBN-10:
• ISBN-13:
• Kích thước: 15.7 x 3 x 22.6cm.
• Cân nặng: 380 gr
• Trang:
• Loạt:
• Cấp:
• Tuổi tác: